- What types of products do you offer? Venturing Earth offers camping gear, glamping tents, overlanding accessories, and water sports equipment.
- Do you offer free shipping? Yes, we offer fast and free shipping within the U.S. to the lower 48 states.
- How can I contact Venturing Earth for support? You can contact us via email at support@venturingearth.com or call us at (804) 409-2536.
- What is your return policy? We offer hassle-free returns with certain terms and conditions. Please refer to our Return and Refund Policy for detailed information.
- What payment methods do you accept? We accept Apple Pay, Google Pay, credit cards (Mastercard, Visa, Discover, American Express, Diner's Club), and Shop Pay.
- Do you offer financing options? Yes, Shop Pay Installments offers different installment options if you cannot pay upfront.
- How do I track my order? Once your order ships, you will receive a tracking number via email to monitor the delivery status.
- Can I cancel my order after it has been placed? You can cancel your order any time before it ships. Custom orders cannot be canceled once they are in production.
- What should I do if my order arrives damaged? Inspect the package upon delivery, take pictures, and email us within 24 hours at support@venturingearth.com.
- Do you ship internationally? Currently, we do not ship internationally. We only ship within the U.S.
- What is the estimated delivery time for my order? Orders ship within 5 business days from the date of order confirmation. Shipping takes 2-5 business days, and transit time is 3-5 business days. Expected overall delivery time is 5-10 business days.
- Do you charge sales tax? We charge sales tax only for orders shipped to Virginia.
- What is the process for returning an item? Contact us with your order details, pack the item securely, and ship it back after receiving return authorization.
- What are the warranty terms for your products? Warranty terms vary by manufacturer. Please check individual product pages for details.
- Can I update my shipping address after placing an order? Once a product has shipped, the address cannot be changed. We are not liable for lost shipments due to inaccurate addresses.
- Will my shipment get delayed? Most shipments arrive within the estimated time frame, and while we strive to deliver on time, delays may occur due to factors outside our control. We appreciate your patience.
- How do I sign up for exclusive discounts? Sign up for our newsletter on our website to receive early access to discounts, sales, and product launches.
- What should I do if I receive the wrong item? Contact us immediately at support@venturingearth.com, and we will resolve the issue promptly.
- How do I exchange an item? Contact us with your order details to initiate an exchange. You are responsible for shipping costs during the exchange process.
For more detailed information, please visit our website or contact us directly.
Legal Business Name: DJ 0520 LLC
Doing Business As: Venturing Earth
EIN Number: 99-2705195
Address: 2807 N Parham Rd, Ste 320, Henrico VA 23294
Phone: +1 804-409-2536 (Call or Text)
Email: support@venturingearth.com