Key Information:
- No International Shipping: We do not ship internationally.
- Shipping Days: Orders are not fulfilled on weekends. Orders placed after 5 PM will be processed the next business day.
- Shipping Areas: We offer free shipping within the 48 contiguous states of the USA. We do not ship to Alaska, Hawaii, Puerto Rico, or PO boxes.
- Shipping Partners: We use Freight Club, FedEx, and UPS for our shipments.
- Manufacturer Shipping: All products ship directly from the manufacturer.
- Shipping Time: 2-5 Business Days
- Transit Time: 3-5 Business Days
- Overall Estimated Delivery Time: 5-10 Business Days
Order Confirmation:
Once you place your order, you will receive an order confirmation email. This email confirms that we have received your order and pre-authorized your credit card for the purchase. We then contact our suppliers to confirm the availability of the item(s) for immediate shipment. If any item is backordered or unavailable, we will void the pre-authorization and notify you via email. If the item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. You will receive tracking information within 24 hours of your order leaving the warehouse, sent to the email address provided at checkout. If you do not receive tracking information within six business days of your order, please contact us at support@venturingearth.com.
Address Changes:
If your order has processed or shipped and you need to change the address, we will do our best to accommodate this change. Please expect delays for all address changes. If there are additional charges from our freight companies due to the address change, these will be paid by the customer. Once a product has been shipped, the address cannot be changed. While we will do our best to assist, we are not liable for lost shipments due to inaccurate addresses.
Shipping Times:
All shipping times are estimates and should not be taken as a guarantee. We strive to get orders shipped out as soon as possible. If a customer cancels an order due to a shipment not arriving within the estimated timeframe, the customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees related to the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft.
Shipping Options:
Our base "Curb-side" Pickup shipping is always completely free! This option usually arrives at your doorstep within 10 business days after your order is submitted. For small parcels or items weighing less than 150 lbs, we offer front door delivery drop-off by FedEx or UPS.
Freight Orders:
For orders over 150 lbs, delivery is typically made on pallets and will require a delivery appointment and a signature upon delivery.
Damages:
We treat damages seriously and will file a claim on your behalf.
- Freight Orders: You must inspect the products and note any and all damage in specifics on the Bill of Lading document BEFORE signing. Inspect the box carefully. We recommend opening the box right away and seeing if the items are in proper condition. If the driver won't wait, note "possible hidden damage."
- Reporting Damages: Open boxes and send images right away to our email (support@venturingearth.com) WITHIN 24 HOURS OF DELIVERY. Otherwise, the insurance claim we file for you will be invalid.
Customer's Freight Responsibility:
It is the customer's responsibility to note any damages on the Bill of Lading document for freight orders. For small parcel orders that do not require a signature, customers must send pictures and contact us within 24 hours of delivery. Failure to do so will invalidate any insurance claim we file on their behalf.
Contact Information:
Legal Business Name: DJ 0520 LLC
Doing Business As: Venturing Earth
EIN Number: 99-2705195
Address: 2807 N Parham Rd, Ste 320, Henrico VA 23294
Phone: +1 804-409-2536 (Call or Text)
Email: support@venturingearth.com
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.