Key Information
Return Policy
We pride ourselves on having one of the best return policies in the industry. You can cancel your order anytime before it ships completely free of charge (exceptions apply, such as for custom orders, see below).
If you have questions, please email us at support@venturingearth.com or call us at (804) 409-2536.
Return Process
- Contact Us: Email support@venturingearth.com with your order number, product title, SKU, and reason for return.
- Pack the Item: Securely pack the item in its original, undamaged packaging.
- Authorization: We will provide you with return authorization and the return address after approval. The return address depends on the brand of the product purchased and will be provided once your return is initiated and approved.
- Ship The Item: We will arrange pick-up on your behalf, but you are responsible for the shipping costs. Shipping costs will be deducted from your refund. Your refund will be credited within 5-10 business days of return approval.
Damages
We take damages seriously and will file a claim on your behalf.
Freight Orders: You must inspect the products and note any and all damage in specifics on the Bill of Lading document BEFORE signing. Inspect the box carefully. We recommend opening the box right away and checking the condition of the items. If the driver won’t wait, note “possible hidden damage.”
Reporting Damages: Open boxes and send images right away to our email (support@venturingearth.com) WITHIN 24 HOURS OF DELIVERY. Otherwise, the insurance claim we file for you will be invalid.
Cancellations & Refunds
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (804) 409-2536, the chat in the bottom right, or email support@venturingearth.com anytime.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. These units are custom-made to your specifications or created once you order. Once you place your order, production starts immediately. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made-to-order, please contact us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout the returns and exchange processes.
Not all orders are eligible for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Any outright returns will incur a 25% restocking fee. Customers have 30 days from the date they received the item to initiate a return; however, please check the specific return policy for the brand of product you are purchasing as the brand-specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based on what our suppliers and freight companies tell us. These estimated shipping times may change or vary without notice due to supply chain issues, delays from manufacturers, and high demand on shipping and logistics.
Order delays have proven to be unavoidable and outside of Venturing Earth’s control. While this might be frustrating, we ask you to please be patient and understanding with us during these tough times. We thank you for your business and appreciate your patience.
Please Read the Following:
When you make a purchase from Venturing Earth, you acknowledge the following:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Venturing Earth within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. A restocking fee of 25% will occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying return shipping fees and a restocking fee of 25%. These fees will be deducted from your refund.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Venturing Earth.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Venturing Earth (such as manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, the box, and the SKU, along with a brief description of the damage, to support@venturingearth.com. We will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending on the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, it is not considered a warranty claim.
Returns
Venturing Earth’s default policy is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error unless otherwise stated on the product page.
Nearly all of our products have guaranteed warranty policies, meaning that you will receive a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.
If your return request matches the terms highlighted and your return is approved, the refund will be credited to the card used to place the order within 5-10 business days. Your refund can ONLY be credited to the card used to place the order.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and a restocking fee of 25%. Refunds will only be issued to the original credit card used when placing your order.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the best in the industry. We are on your team, and we will do all we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
For any questions, contact support@venturingearth.com.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Legal Business Name: DJ 0520 LLC
Doing Business As: Venturing Earth
EIN Number: 99-2705195
Address: 2807 N Parham Rd, Ste 320, Henrico VA 23294
Phone: +1 804-409-2536 (Call or Text)
Email: support@venturingearth.com