Surgeflow

Order Confirmation:

Once you place your order, you will receive an order confirmation email. This email confirms that we have received your order and pre-authorized your credit card for the purchase. We then contact our suppliers to confirm the availability of the item(s) for immediate shipment. If any item is backordered or unavailable, we will void the pre-authorization and notify you via email. If the item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. You will receive tracking information within 24 hours of your order leaving the warehouse, sent to the email address provided at checkout. If you do not receive tracking information within six business days of your order, please contact us at support@venturingearth.com.

Shipping Information:

• No International Shipping: We do not ship internationally.
• Shipping Days: Orders are not fulfilled on weekends. Orders placed after 5 PM will be processed the next business day.
• Shipping Areas: We offer free shipping within the 48 contiguous states of the USA. We do not ship to Alaska, Hawaii, Puerto Rico, or PO boxes.
• Shipping Partners: We use Freight Club, FedEx, and UPS for our shipments.
• Manufacturer Shipping: Most products ship directly from the manufacturer.
• Shipping Time: 2-5 Business Days
  
• Transit Time: 3-5 Business Days
  
• Overall Estimated Delivery Time: 5-10 Business Days

Address Changes:

If your order has processed or shipped and you need to change the address, we will do our best to accommodate this change. Please expect delays for all address changes. If there are additional charges from our freight companies due to the address change, these will be paid by the customer. Once a product has been shipped, the address cannot be changed. While we will do our best to assist, we are not liable for lost shipments due to inaccurate addresses.

Shipping Times:

All shipping times are estimates and should not be taken as a guarantee. We strive to get orders shipped out as soon as possible. If a customer cancels an order due to a shipment not arriving within the estimated timeframe, the customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees related to the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft.

Shipping Options:

Our base "Curb-side" Pickup shipping is always completely free! This option usually arrives at your doorstep within 10 business days after your order is submitted. For small parcels or items weighing less than 150 lbs, we offer front door delivery drop-off by FedEx or UPS.

Freight Orders:

For orders over 150 lbs, delivery is typically made on pallets and will require a delivery appointment and a signature upon delivery.

Damages:

We treat damages seriously and will file a claim on your behalf.

• Freight Orders: You must inspect the products and note any and all damage in specifics on the Bill of Lading document BEFORE signing. Inspect the box carefully. We recommend opening the box right away and seeing if the items are in proper condition. If the driver won't wait, note "possible hidden damage."
• Reporting Damages: Open boxes and send images right away to our email (support@venturingearth.com) WITHIN 24 HOURS OF DELIVERY. Otherwise, the insurance claim we file for you will be invalid.

Customer's Freight Responsibility:

It is the customer's responsibility to note any damages on the Bill of Lading document for freight orders. For small parcel orders that do not require a signature, customers must send pictures and contact us within 24 hours of delivery. Failure to do so will invalidate any insurance claim we file on their behalf.

Contact Information:

Legal Business Name: DJ 0520 LLC
Doing Business As: Venturing Earth
EIN Number: 99-2705195
Address: 2807 N Parham Rd, Ste 320, Henrico VA 23294
Phone: +1 804-409-2536 (Call or Text)
Email: support@venturingearth.com

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Return Policy

We pride ourselves on having one of the best return policies in the industry. You can cancel your order any time before it ships completely free of charge (exceptions apply, such as for custom orders, see below).

If you have questions, please email us at support@venturingearth.com or call us at (804) 409-2536.

Return Process:

1. Contact Us: Email support@venturingearth.com with your order number, product title, SKU, and reason for return.
2. Pack the Item: Securely pack the item in its original, undamaged packaging.
3. Authorization: We will provide you with return authorization and the return address after approval.
4. Ship the Item: Ship the item back. You are responsible for the shipping costs. We recommend using a reputable shipping service and purchasing shipping insurance. Your return will be credited within 5-10 business days of approval.

Damages:

We take damages seriously and will file a claim on your behalf.

• Freight Orders: You must inspect the products and note any and all damage in specifics on the Bill of Lading document BEFORE signing. Inspect the box carefully. We recommend opening the box right away and checking the condition of the items. If the driver won't wait, note "possible hidden damage."
• Reporting Damages: Open boxes and send images right away to our email (support@venturingearth.com) WITHIN 24 HOURS OF DELIVERY. Otherwise, the insurance claim we file for you will be invalid.

Cancellations & Refunds

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (804) 409-2536, the chat in the bottom right, or email support@venturingearth.com any time.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. These units are custom-made to your specifications or created once you order. Once you place your order, production starts immediately. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made-to-order, please contact us.

All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout the returns and exchange processes.

Not all orders are eligible for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.

Any outright returns will incur a 25% restocking fee. Customers have 30 days from the date they received the item to initiate a return; however, please check the specific return policy for the brand of product you are purchasing as the brand-specific return policy on the product page overrides this general return policy of 30 days.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based on what our suppliers and freight companies tell us. These estimated shipping times may change or vary without notice due to supply chain issues, delays from manufacturers, and high demand on shipping and logistics.

Order delays have proven to be unavoidable and outside of Venturing Earth’s control. While this might be frustrating, we ask you to please be patient and understanding with us during these tough times. We thank you for your business and appreciate your patience.

Please Read the Following:

When you make a purchase from Venturing Earth, you acknowledge the following:

1. I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Venturing Earth within 24 hours of the product being delivered.
2. I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
3. I understand that products need to be returned unopened and unused. A restocking fee of 25% will occur.
4. I understand that if my order has left the warehouse, I am unable to receive a full refund.
5. I understand that if I return my order once it has shipped, I will be responsible for paying return shipping fees and a restocking fee of 25%. These fees will be deducted from your refund.
6. I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Venturing Earth.
7. I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Venturing Earth (such as manufacturing and logistical constraints of our partner companies).

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, the box, and the SKU, along with a brief description of the damage, to support@venturingearth.com. We will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty

Warranties vary depending on the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, it is not considered a warranty claim.

Returns

Venturing Earth's default policy is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error unless otherwise stated on the product page.

Nearly all of our products have guaranteed warranty policies, meaning that you will receive a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.

If your return request matches the terms highlighted and your return is approved, the refund will be credited to the card used to place the order within 5-10 business days. Your refund can ONLY be credited to the card used to place the order.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and a restocking fee of 25%. Refunds will only be issued to the original credit card used when placing your order.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the best in the industry. We are on your team, and we will do all we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

For any questions, contact support@venturingearth.com.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Legal Business Name: DJ 0520 LLC
Doing Business As: Venturing Earth
EIN Number: 99-2705195
Address: 2807 N Parham Rd, Ste 320, Henrico VA 23294
Phone: +1 804-409-2536 (Call or Text)
Email: support@venturingearth.com